Harilala, if you had to describe your HR job in three keywords – what would they be?
I would describe my HR role with three keywords: strategic partner, problem solver, and people developer. I see HR as enabling business success by aligning people strategies with organizational goals, solving complex people-related challenges, and helping employees and leaders grow.
If you could ‘simplify’ one thing in HR – what would it be?
If I could simplify one thing, it would be the HR operating model from the business perspective. Business leaders should not have to spend time figuring out who to contact or navigating complex HR processes. HR should be easy to access, with clear ownership and seamless collaboration behind the scenes. That allows managers to focus on running the business while HR delivers efficient and value-added support.
What advice would you give your younger self today, at the start of your HR career?
If I could give advice to my younger self, it would be to develop the ability to distinguish between issues that require an immediate response and those that need a more thoughtful, long-term approach. Early in my career, I felt every problem had to be solved right away. Over time, I have learned that effective HR is about prioritizing, understanding the broader context, and choosing the right intervention at the right time.
In your view, where should HR be significantly bolder in five years’ time than it is today?
In five years‘ time, I believe HR should be much bolder in shaping business strategy, not just supporting it. People strategy should be part of the conversation from the very beginning, alongside financial and operational planning. Too often, HR is brought in once decisions have already been made. I believe HR creates the most value when it proactively anticipates workforce implications and helps shape decisions before they become people challenges.
If you could guarantee one thing would be firmly established in the working world of the future – what would it be?
If I could guarantee one thing in the future of work, it would be that lifelong learning becomes an integral part of every employee’s career. As technology, business models, and required skills continue to evolve, employability will increasingly depend on people’s ability to continuously learn and adapt. I believe HR has a key role in creating a culture where continuous development is not an initiative but an everyday mindset.
What do you do to really switch off after a busy day in HR?
After a busy day, I consciously make time to disconnect. I do that by spending time with my family and friends, staying active through sport, and reading. I am an avid reader of detective novels, history, and biographies; they help me relax while also satisfying my curiosity and love of learning.